Correspondencia comercial en inglés
Writing Letters - Useful Phrases
- Yours faithfully o Yours sincerely?
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You already know how important
it is to speak good English
in an international working
environment. If you work for
a company which does business
abroad, you probably read and
write a lot of English, too.
Writing, just like speaking,
is communication. In our letters
and emails we need to express
many things: authority, gratitude,
dissatisfaction, etc. Expressing
ourselves well and with the
correct level of formality is
a skill.
Do you have that skill?
Ask yourself these questions:
Do you present yourself
in a professional manner when
you write?
What image do you give
to the people who read your
letters and emails?
In short, you want to give
a professional image when you
write to your customers and
business partners. To get you
started, we've prepared some
lists of standard phrases. Take
a look at:
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Opening lines
Why do we need an opening line
in a business letter or email?
- to make reference to previous correspondence
- to say how you found the recipient's
name/address
- to say why you are writing to the
recipient.
10 Good Opening Lines:
With reference to your letter of
8 June, I ...
I am writing to enquire about ...
After having seen your advertisement
in ... , I would like ...
After having received your address
from ... , I ...
I received your address from ...
and would like ...
We/I recently wrote to you about
...
Thank you for your letter of 8 May.
Thank you for your letter regarding
...
Thank you for your letter/e-mail
about ...
In reply to your letter of 8 May,
...
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Closing lines
Why do we need a closing line
in a business letter or email?
- to make a reference to a future
event
- to repeat an apology
- to offer help
10 Good Closing Lines:
If you require any further information,
feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working
relationship in the future.
Should you need any further information,
please do not hesitate to contact
me.
Once again, I apologise for any inconvenience.
We hope that we may continue to rely
on your valued custom.
I would appreciate your immediate
attention to this matter.
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When 'Yours faithfully' and when 'Yours
sincerely' in a business letter?
When the recipient's name is unknown
to you:
Dear Sir ... Yours faithfully
Dear Madam ... Yours faithfully
Dear Sir or Madam ... Yours faithfully
When you know the recipient's
name:
Dear Mr Hanson ... Yours sincerely
Dear Mrs Hanson ... Yours sincerely
Dear Miss Hanson ... Yours sincerely
Dear Ms Hanson ... Yours sincerely
When addressing a good friend
or colleague:
Dear Jack ... Best wishes/Best regards
Addressing whole departments:
Dear Sirs ... Yours faithfully
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Do you want to improve your written
English and letter-writing skills?
Speakspeak has the best solution:
A unique course in business correspondence
- Speakspeak's 'Effective English
Emails' (EEE) is a specially-designed
course combining online
lessons with email
interaction between you and
your personal
teacher. 
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Speakspeak Resources - Inglés comercial:
vocabulario y gramática
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